Senior Associate, Payment Processing Operations

Are you looking to build a career in the financial services sector? Are you interested in joining a dynamic operations team within a global FinTech company? Join Convera as Senior Associate, Payment Processing Operations.

Customer Champions, Growth Minded, Truth Seekers, Fast Movers, High Achievers, Respectfully Candid

We are the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction.

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

We make moving money so easy, that any company in the world can grow with confidence 

We’ll be looking for you to play an important role in the process of incoming and outgoing transactions. To be successful in the position, you’ll need to understand and follow company policies that apply to payment processing, compliance, and risk management regulations, and other industry-specific rules, and procedures to support essential responsibilities. As well, make sure activities you are responsible for will be completed within applicable deadlines and quality requirements.

Your daily responsibilities will include coordinating investigation cases of problematic outgoing transactions from business clients and communicating effectively with internal and external banking business partners to solve investigation issues. In addition to that, you will provide consistent, quality service to assist Client Support teams in facilitating customer transactions.

Here are some skills, attributes, and qualifications you should have:

-Bachelor’s degree (or student)

-A strong attention to detail, as well as a sense of initiative and proactivity

-Ability to learn quickly and operate in a high-paced, high volume, dynamic environment, maintain targets and meet tight deadlines

-Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)

-Experience in the financial services industry (Payments, Accounts payable – preferred)

-Fluent in Englis

Convera is delivering solutions ranging from simple currency exchanges to sophisticated risk management solutions and platforms. Everything we do is designed to enhance the customer experiences and seamlessly power their global commerce needs. It’s an exciting time for our organization, as the largest non-bank cross-border payment company in the world serving over 30k customers in more than 200 countries. If you’re ready to unleash your potential to help drive change, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.