We are expanding the Support Team on our flagship project Family Island and are currently looking for a Customer Support Specialist.

What you will be doing:

• Process feedback from players in mobile stores (App Store/Google Play);
• Interact with the community: award prizes, reply to questions from moderators;
• Send game mail-outs/newsletters;
• Process tickets;
• Collect statistics and analyze data;
• Assist in developing FAQs and instructions

Your expertise:

• Proficiency in English (C1+)
• Ability to articulate your thoughts in English in an accessible and clear manner;
• Willingness to learn;
• Ability to find a way with people, flexibility in solving tasks;
• Willingness and opportunity to work remotely (the equipment will be provided);
• Prepared to work two shifts: 1st shift - 9:00-18:00 and 2nd shift - 14:00-23:00 with a lunch break.The shift schedule is drawn up for a month ahead with fixed days-off and alternating shifts

Nice to have:

• Work experience in the position of a Customer Support Specialist;
• Gaming experience and an interest in games

This position requires completion of a Test Task.

What we feel is important to say:

• We strive for cooperation with those who are prepared to contribute to the quality of our products, look for points of growth, show initiative and take responsibility
• We are all for the result and not the number of hours spent in the office, so we offer flexible hours and the option to work remotely.
• We take care of our employees:
  - proactively review salaries based on your competence growth and changes in the market;
  - annually pay a significant bonus to each employee proportionally to their level of responsibility and contribution to our success;
  - help you to save time dealing with healthcare issues by offering medical insurance;
  - support your learning and development initiatives: a corporate program, we contribute to paying your tuition fees
  

Gross salary from 1100-2000 EUR/month. Salary based on your competences and skills.