Customer Support Specialist
Customer Support Specialist
Melsoft LT, UAB
Customer Support Specialist

Customer Support SpecialistMelsoft LT, UAB

We are expanding the Support Team on our flagship project Family Island and are currently looking for a Customer Support Specialist.

What you will be doing:

  • Process feedback from players in mobile stores (App Store/Google Play);
  • Interact with the community: award prizes, reply to questions from moderators;
  • Send game mail-outs/newsletters;
  • Process tickets;
  • Collect statistics and analyze data;
  • Assist in developing FAQs and instructions

Your expertise:

  • Proficiency in English (C1+)
  • Ability to articulate your thoughts in English in an accessible and clear manner;
  • Willingness to learn;
  • Ability to find a way with people, flexibility in solving tasks;
  • Willingness and opportunity to work remotely (the equipment will be provided);
  • Prepared to work two shifts: 1st shift - 9:00-18:00 and 2nd shift - 14:00-23:00 with a lunch break.The shift schedule is drawn up for a month ahead with fixed days-off and alternating shifts

Nice to have:

  • Work experience in the position of a Customer Support Specialist;
  • Gaming experience and an interest in games

This position requires completion of a Test Task.

What we feel is important to say:

  • We strive for cooperation with those who are prepared to contribute to the quality of our products, look for points of growth, show initiative and take responsibility
  • We are all for the result and not the number of hours spent in the office, so we offer flexible hours and the option to work remotely.
  • We take care of our employees:
    - proactively review salaries based on your competence growth and changes in the market;
    - annually pay a significant bonus to each employee proportionally to their level of responsibility and contribution to our success;
    - help you to save time dealing with healthcare issues by offering medical insurance;
    - support your learning and development initiatives: a corporate program, we contribute to paying your tuition fees

Gross salary from 1100-2000 EUR/month. Salary based on your competences and skills.

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