As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group. As a result, we have a unique geographical size and scope. With market leadership however, comes great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Intrum GBS is working on transforming and developing back-office processes for all Intrum countries and now is looking for an inspirational and encouraging Team Manager for Action Network and Written Communication Team to become a member of a dedicated, enthusiastic team, that manages daily operations, shares and develops knowledge, and much more.

Your responsibilities will include:

• Lead action network and written communication activities executed by the team(s) and their members, focusing on:
• Support the Action Network team within Global Operational Analytics
• Implement and support parametrisation activities (segmentation, streams, worklists, decision trees, etc.)
• Prepare written communication templates for letter, Email and SMS in accordance to global rules and satisfying local regulatory requirements
• Reflect additional Scale functionalities in the templates (e.g. barcode)
• Ensure WFM for the team, providing input to GFO - Workforce Management Lead
• Communicate and develop relationships with key stakeholders
• Drive continuous process efficiency improvements
• Identify, monitor and manage risks
• Execute workforce management tasks (e.g. resource planning)
• Ensure policies are kept relevant and communicated effectively to all relevant markets
• Promote, adhere and maintain information security measures in line with Group policy

About you:

• Good English knowledge (written and spoken)
• Knowledge about collection business and its key processes
• Experience with parametrization activities
• Strong organizational, leadership and problem solving skills
• Demonstrated leadership skills while managing the team
• Proven stakeholder management experience
• Good understanding of the systems and data management
• Prioritizing, coordination of the tasks and problem solving skills to meet performance targets
• Risk management and effective decision making skills
• Ability to deliver necessary results on time and under requirements
• Proficiency in MS Office package

What we offer:

• Hybrid work arrangements allowing to combine work from home and office
• A flexible workplace providing freedom to get the job done while managing the responsibilities of life
• Culture of learning for individual career development and growth opportunities
• Community driven environment where your experience matters
• Full onboarding guidance to settle in comfortably
• Rewards and recognition for individual contribution
• Benefit package, including healthy environment, insurance, team building & sport activities etc.

Salary range:

From 3100 Eur gross/month. The final offer will depend on the experience and competencies of the selected candidate.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!