Digital Payments Associate – Vilnius, Lithuania

Are you looking to build a career in the financial services sector? Ready to use your customer service, business, and administrative skills in a global business that is committed to moving money for better? Join Western Union as a Digital Payments Associate.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process, discipline, and simplification

Join us as a Digital Payments Associate based in Western Union's Regional Operations Center (ROC) located in Vilnius. You will be responsible for monitoring payments flow, reprocessing failed refunds and completing day-to-day escalations received from our bank partners and customer support teams. You might need to use your keen observer skills for analyzing and recognizing specific patterns and identifying any possible ongoing issues. Additionally, you will be working closely with our internal and external partners ensuring timely incident resolution.

What you will need to succeed:

·          Bachelor's degree or equivalent

·          Strong written and verbal communication skills

·          Excellent spoken and written English skills

·          Experience with Microsoft Office

·          Availability to work on Saturdays

·          The ability to take on responsibility and work successfully in a self-motivated environment

·          Customer centricity and willingness to learn each day

·          An enthusiasm for working within a team

Join us, and let's move money for better

It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.

As a company on the move, we want our people to grow and develop too. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

The monthly gross base salary range is 1047-1296 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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