Quality Specialist

Quality Review Specialist – Vilnius, Lithuania

Do you want to be a part of a team which helps ensuring high quality standards and excellent customer experience within Platform Operations? Are you detailed oriented with a desire to bring creative ideas to the table? Join Western Union as a Senior Quality Review Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

We'll be looking to you to work within the Quality Assurance department supporting and working with various Platform Operations teams. You will investigate incidents involving money laundering, client fraud and internal corporate fraud.  You'll prepare and complete formal and case investigation reports for internal business partners including senior management, as well as detect suspicious transaction and account trends. You will collaborate and partner with internal departments and conduct research and analysis by performing assessment, research transaction details, audit logs, and telecommunications records and apply regulatory rules and standards. Through calibration sessions, you will help identify recommendations on procedural and process changes, determining Quality Assurance standards, constantly recognizing quality trends and additional training needs. You will also assist in the development and implementation of new Quality Review processes and tools.

Here are some skills, attributes, and qualifications you will have:

• a Bachelor's degree or its equivalent;

• 1+ years' experience in Operations or similar related field;

• experience in Quality Assurance would be considered as an advantage;

• a sound communication and facilitation skills,

• be able to demonstrate analytical thinking,

• proven decision-making abilities;

• been working with MS Office programs;

• flexibility to adapt, and being able to manage multiple assignments while working independently, as well as a team contributor;

• a strong customer focus together with a solid focus on delivery and completion of tasks within agreed timeframes;

• fluency in English – both verbally and in writing is a must;

• fluency in second/additional language is desirable for being successful in this role.

Join us, and let's connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

The monthly gross base salary range is 1293-1595 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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