Digital Services Manager

If you are passionate about modern digital solutions, are motivated to take care on multiple channels and run business and administrative routines

In Swedbank you have the opportunity to:

• Lead business initiatives and IT projects in digital banking area – internet bank, mobile app, generic functionalities such as login, signing services, authentication means, notification services, privacy, accessibility etc.;
• Run local launches of digital development projects and initiatives, including creation of new and changes in existing business processes, responsibility on internal documentation and regulations, internal and external user information, business and user testing, quality assurance, feedback gathering and administration of bug fixing;
• Partner with business area representatives, IT teams and other stakeholders on intake of new project, understand business strategies and needs, run business analysis, provide recommendations, and combine business requirements;
• Ensure administrative processes of digital initiatives and projects such as risk reviews and assessments, stakeholder management, procurement, vendor relationship and contract management in case of need, audit handling, and security related processes;
• Register and describe tasks for developers (depends on a project), run business logic and acceptance tests, handle and resolve issues;
• Ensure digital best practices are being bet across managed projects, stay abreast of industry trends and developments, educate internal counterparties on any that may impact financial digital services, follow continuous legal environment changes and compliance of operations.

What is needed in this role:

• Knowledge and understanding of financial, payment or related area digital solutions;
• Familiarity with technology platforms, web technologies, web applications, mobile apps;
• Basic legal area knowledge (PSD2, eIDAS, Outsourcing, GDPR, Accessibility etc.) or capability to work with EU and local level legal acts;
• Experience in project management or in continuous process improvements;
• Bachelor’s Degree, preferably in Computer Science, Digital Marketing, or relevant field; experience may be considered in lieu of a degree;
• Strategic thinking with solid analytical and problem-solving skills;
• Ability to work in a dynamic environment – fast-changing technologies, active multi-tasking, multi-cultural teams;
• Strong collaboration, communication, presentation, and analytical skills;
• Professional excellence orientation and high focus on user and service quality;
• Fluent English and any of Estonian, Latvian, Lithuanian, written and spoken.

At Swedbank we believe that people are our core strength. Our culture is built on respect, inclusion and openness. We support continuous development and enable you to take the lead in your career and find inspiring challenges. We take care of your wellbeing by providing a sustainable and flexible working environment. As an employee you will be part of the Group performance program, offered a company pension plan, optional health insurance, as well as other benefits. We are guided by our values: Open, Simple and Caring. It’s all about delivering a positive and unique experience for our customers through collaboration and team-work – together we make a difference.

"Join our team and...

be part of the international team of professionals located in Tallinn, Riga, and Vilnius, who jointly executes an impressive number of activities and taking care on multiple digital, maximizing customer value and increasing Swedbank’s competitive advantage. We are a business unit who collaborates closely with our great IT teams to deliver new and support existing digital services!” Diana Dubova, your future team lead.

We look forward to your application at 04.09.2022 the latest.

We may begin the selection during the application period, so we welcome your application as soon as possible.

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.

If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 2600-3900 EUR gross i.e. before taxes.