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Customer Success Manager / Customer Service
Customer Success Manager / Customer Service
Customer Success Manager / Customer Service
Track-POD
Customer Success Manager / Customer Service
Customer Success Manager / Customer Service

Customer Success Manager / Customer ServiceTrack-POD

Requirements for candidates

  • Bachelor's degree or equivalent work experience
  • Experienced customer support or customer service agent
  • Always customer-centric
  • A problem solver with an innate sense of curiosity and passionate about helping people proficient in English at either native or professional level
  • Additional Language such as French, and Spain is an advantage
  • Extremely patient
  • Experience in using the use of Customer Support tools, procedures, processes, and metrics
  • Excellent customer relationship and communication skills
  • Ability to professionally manage and triage customer support ‘incidents’ and escalations
  • Good time-management skills
  • Ability to multi-task
  • Critical-thinker and problem-solver
  • Team player

Job description

  • Provide fast and professional responses to user's issues
  • Make online training
 - onboarding
  • Drive an excellent onboarding process to our customers and always look for new ways of improving it
  • Ensure that customers fully leverage the potential of Track-POD’s solution
  • Maintain a high level of users satisfaction
  • Update the support knowledge base by creating articles
  • Collaborate and work with our engineering team in an Agile environment working hand to hand with our tech team to manage each customer feedback, doubt or problem within the app, ensuring a correct usage of the same
  • Collaborate with sales team to seek new business opportunities and ensure client’s growth and cross/upsells

What we offer

  • Top of the market salaries, salary starts at 2500 Gross
  • The latest Tech-Stack tools
  • A chance to join a world-class software engineer & sales teams
  • MacBook Pro laptop for personal use
  • Gross plus annual bonuses
  • Private medical insurance
  • Free parking
  • Exciting, fast-paced global environment (we are shifting the global market!)
  • A chance to join a fast-growing tech company
  • A great international team to work with and the chance to bring our exciting technologies to the new level for the market

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