Supervisor, Payment Processing – Vilnius, Lithuania
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you energized by working with others to tackle problems and improve processes? Join Western Union as a Supervisor, Payment Processing.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification
In this role, you will be responsible for driving and leading Payment Investigation team and supporting the efforts of Western Union Payment Services Electronic Products. You'll be managing a team of 6 specialists, planning their workload, and driving employee development. This role has ownership and accountability for all requests pertaining to all JIT clients and has overall responsibility for managing the Payment Investigation Team. In addition, you will be responsible for organizing and distributing work amongst the Payment Investigation Team - Assist Cash Operations with investigations of various transactions from multiple WU products and performing related reporting. You will supervise the Payment Investigation team, answer questions about business processes and policy, document and report any discrepancy or out-of-normal activity. You will also handle all client research requests (not resolved). Interface with other departments to expedite escalated issues.

For such a pivotal role, you'll have a bachelor's degree in accounting, finance, or a minimum of 2 years of related experience in cash management/financial operations/banking (or an equivalent combination of education and experience). You will have 3+ years of experience in client support, including 1+ years of team management experience. You will be able to work under limited supervision, must be able to make decisions independently and provide day-to-day management oversight over the JIT processing group. You will have strong analytical skills, reporting techniques, communication, interpersonal and negotiation skills. Fluency in written and spoken English is a must.

Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 1784 – 2880 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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