Customer Support Specialist

Responsibilities:

• Providing excellent customer support via email, chats, phone;
• Updating our internal database with relevant information;
• Immediately escalating serious complaints or issues that you are not equipped to deal with;
• Liaising with colleagues or managers to find the best solutions to customers’ issues;
• Maintaining a polite, helpful and professional manner at all times;
• Familiarizing yourself with new products and services as they are introduced;
• Respecting client confidentiality at all times.

Requirements:

• Previous experience in customer service (Financial or Fintech is considered an advantage);
• Fluent in English and Lithuanian (knowledge of other languages is considered an advantage);
• Strong time management skills;
• Communication skills, ability to respond in a clear way;
• Natural desire to help and active listening skills;
• Computer-literate, familiarity with CRM systems;
• Working knowledge of ticketing and chat systems (Freshdesk, Freshchat or similar) is considered an advantage.

Company offers:

• Stable employment on the basis of a full-time job contract;
• Friendly and supportive atmosphere among colleagues;
• Convenient office location;
• Salary from 800 net.
  
  Please send your CV in English.
  Only selected candidates will be informed. Confidentiality guaranteed.