Customer Support Specialist

Omnisend is a powerful marketing automation platform built for growing ecommerce businesses that have graduated past the basic email marketing tools. Our platform combines rich customer data with an omnichannel approach that empowers smart marketers to generate more sales by sending highly personalized messages on various channels. Omnisend is now used by more than 60,000 brands in 130 countries all over the world, sending millions of messages every single day.

What you’ll do @ Omnisend:

• Be there for our customers at all times - communicate, analyze, troubleshoot, report and resolve;
• Become a product expert and constantly grow by expanding our knowledge as well as your own;
• Provide omni-channel support via email, chat, social media (no calls!);
• Work on product goals and help to reach them;
• Collaborate with different teams constantly to make a difference in product, customer and company lives.

Currently, we are looking for a colleague who would prefer to work on a rotating shift.

We expect that you’ll bring:

• Strong communication skills;
• Tech-savvy mindset;
• Attention to details;
• Fluency in English (written and spoken);
• Open and proactive mindset;
• Customer Support experience;
• Passion for growth.

What we offer in return:

• Gross salary from 1050 EUR/month to 1400 EUR/month based on experience;
• Salary review every quarter;
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months);
• Working methods and best practices inspired by the best tech companies in Silicon Valley;
• Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate;
• Flexible working hours and remote work possibilities;
• Private health insurance;
• Unlimited access to psychotherapy;
• Workstation budget (420 Eur);
• Work anniversary gifts like house cleaning services, bikes, or scooters;
• Attractive workations and team-led team-building events.