IT Process Owner
IT Process Owner
IT Process Owner
Luminor Bank, AB
IT Process Owner
IT Process Owner

IT Process OwnerLuminor Bank, AB


Join our team as a IT Process Owner!

Yes, you can! That's our attitude towards our work, ambitious, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

Luminor is offering employment for people displaced by the invasion of Ukraine. We are a dynamic, Pan-Baltic bank with a diverse team and have a number of great professional opportunities available both in business and support functions.

What You Will Do:

  •  Ensure and develop process purpose, scope, goals, improvement roadmaps and interrelation with other processes
  • Report process KPI-s, status and progress of the process improvement to Technology Management and other stakeholders
  • Accountable for process results, deliverables, cost, and investment in the processes
  • Handle and authorize process deviation escalations
  • Oversee the management of, and compliance with, the regulations, policies, procedures, data models, etc. associated with the process and interaction with other processes
  • Ensure process follows the principles defined in IT policies and standards
  • Responsible for the sponsorship, design, Change Management and continual improvement of the process and it’s results
  • Agree within the organization and decide on design of the process and related standards, guidelines
  • Measure and audit process execution. Follow-up on process or process related standards, guidelines implementation and compliance within Technology division and including external partners where applicable
  • Provide input to design of SIAM standards and principles including the ones related with process and service management setup


Accountable for defining and establishing the IT Service Operations processes within the organization and ensuring the processes are aligned with and working for Luminor and IT strategies. Ensures purposes of the processes are achieved and that all internal and external process participants are compliant with Luminor requirements towards these processes. IT Service Operations processes include Management of Event, Incident, Request Fulfilment, Problem, and IT continuity related processes

What We Expect: 

  •  At least 2 years of proven experience in process management or process ownership
  • Commitment and a strong will to run a global business (openness to change mindset from local perspective to cross-border
  • Good planning and prioritizing skills to manage a varied and pressurized workload
  • Leadership and management of change
  • Certification in CobiT, ITIL, CMMI and/or other IT process management frameworks, very good understanding of related principles
  • Good knowledge about (decision) frameworks, affecting IT activities and Business - IT integration
  • A relevant university degree within IT/Business or relevant work experience
  • Fluent English is required in spoken and written communication

 What We Offer:

    • Flexibility. Flexible working hours, remote work and possibility to work from anywhere in EU, Iceland, Switzerland and UK (in total 90 days per year)
    • International teams. Teams that go outside Pan-Baltic boarders where people value challenging work together with good humor and having fun
    • More vacation. Additional week of vacation available to all employees who have been in the company for 1 year or more
    • Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
    • Health benefits. A competitive benefits package in addition to your salary that includes health insurance in Lithuania and Latvia, and Wellness package in Estonia. As well as, Health days in case of your absence due to sickness
    • Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
    • Flexible benefits. Extra vacation of 2 days, upgrade on health insurance/wellness package, Employer's contributions to employee's 3rd pillar pension straight after first year of working
    • Professional growth. Internal ...

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