- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Join an exciting and growing team at the forefront of online commerce marketing and start a career path that can help you excel! The Customer Success Manager role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset.
What you’ll do @Omnisend:
- Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers;
- Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts;
- Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels;
- Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner;
- Provide best practices to ensure clients are achieving their business goals;
- Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation;
- Keep merchants up to date on product releases and new features;
- Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement;
- Conduct QBRs, establish quarterly goals for customers and help achieve them;
- Document troubleshooting and problem resolution steps.
We expect that you’ll bring:
- 1-2 years of customer-facing position experience;
- Project management experience;
- An understanding of what main digital marketing metrics are and what is driving their trends (opens, clicks, conversions);
- A proven track record of creative problem solving for customers;
- Experience and feels comfortable discussing business and sales topics with clients during renewal or cancelation conversations;
- Excellent communication skills via chat, phone, video conference, and email;
- Strong time management skills and feels comfortable working remotely or in the office;
An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Planhat, Hubspot, G-Suite, and Omnisend or other ecommerce and marketing platforms; - The ability to travel for work from time to time;
- Fluent Lithuanian language skills;
- Fluent English language skills;
- Experience in ecommerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus!
What we offer in return:
- Monthly gross salary starting from 2800 Eur gross;
- Salary review every quarter;
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months);
- Working methods and best practices inspired by the best tech companies in Silicon Valley;
- Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate;
- Flexible working hours and remote work possibilities;
- Private health insurance;
- Unlimited access to psychotherapy;
- Workstation budget (420 Eur);
- Work anniversary gifts like house cleaning services, bikes, or scooters;
- Attractive workations and team-led team-building events.
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
- Nuotolinio darbo galimybė
Verkių g. 25C
Laikas
- Visa darbo diena
- Lankstus grafikas
Kalbos
- Anglų
Evelina Keturakytė
Omnisend is a powerful marketing automation platform built for growing ecommerce businesses that have graduated past the basic email marketing tools. Our platform combines rich customer data with an omnichannel approach that empowers smart marketers to generate more sales by sending highly personalized messages on various channels. Omnisend is now used by more than 60,000 brands in 130 countries all over the world, sending millions of messages every single day.