Specialist, Non-payment Claims

Specialist, Non-payment Claims – Vilnius, Lithuania
Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Specialist, Non-payment Claims.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer
In this position, you will perform investigations on Non-Payment Claims to provide resolutions to customers within 20 days. You will need to perform due diligence and validate documents to provide proper resolutions. Your daily tasks will include data analysis and procedure-based decision-making. We'll look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our processes and procedures are following the Western Union compliance policy. A sense of urgency and detail-oriented skills are a must since you will be working with international regulations.

Here are some skills, attributes and qualifications you will have:

• High school degree

• Strong English language skills B2+ (81%)

• Attention to detail and analytical mindset

• Strong verbal, written and listening skills

• Good time management, organizational, and multitasking skills

• Proficient computing skills with all common Office programs (MS Excel, Word, Outlook)

Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The monthly gross base salary range is 935 – 1475 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

#LI-LB1