Be part of something bigger. Improve Consumer Experience

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.
For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

All about the role:

The Consumer Care Manager is responsible for securing maximal customer satisfaction and loyalty to the Electrolux brands by driving the services and aftermarket business and ensuring that the needs of our customers are effectively met. 

• Secure that Electrolux consumer care standards are known and implemented across the operations in Baltic countries
• Manage relationships with independent contractors and outsourced service providers, secure selection and performance of service providers
• Drive the continuous improvement of consumer care processes and service delivery
• Be a champion demonstrating Electrolux’ Passion for the Consumer, driving a customer-centric approach across all operations
• Drive commercial and technical development of field service agents
• Support the development and profitability of the Spare Parts/Consumables and
• Accessories business in the Baltic market
• Track and improve key performance indicators related to service delivery, customer satisfaction (NPS, CSat), costs and profit margins
• The Consumer Care Manager reports operationally and functional to the OSS Manager Baltic and the European Consumer Care Organization 

• 3 - 5 years in a management position
• Proven leadership capabilities, ability to successfully manage turnaround processes
• Experience with after-market and warranty processes
• Experience of working in a group of companies
• Financial acumen, negotiation skills and analytical thinking
• Customer Relationship & Complaint Management
• Full proficiency in both written and spoken Lithuanian and English language
• Full proficiency in spoken Russian language
• Change Management
• Positive Thinking and resilience
• People Leadership and motivation

You will be based at our offices in Vilnius and occasionally will visit our sites and customers in the other Baltic Countries

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.