As a Product Support Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. 

• Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
• Strong verbal and written communication skills and excellent phone manners.
• Problem-solving skills by working independently and in collaboration with other teams.
• Fluent in English and French language.
• 1+ years of relevant customer/technical support experience.
• Ability to write reports, and read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
• Proven experience in supporting mobile apps, both iOS and Android, as well as Cloud-based reporting systems.

• An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes.
• Focus on your long-term career.
• Access to best-in-class training and development programs.
• Work with 5000+ awesome colleagues in an open, fast-paced, and fun working environment.
• Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support.