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Product Support Representative, French Speaker
Product Support Representative, French Speaker
Alliance for Recruitment
Product Support Representative, French Speaker

Product Support Representative, French SpeakerAlliance for Recruitment

Job description

As a Product Support Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product. 

Requirements

  • Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
  • Strong verbal and written communication skills and excellent phone manners.
  • Problem-solving skills by working independently and in collaboration with other teams.
  • Fluent in English and French language.
  • 1+ years of relevant customer/technical support experience.
  • Ability to write reports, and read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
  • Proven experience in supporting mobile apps, both iOS and Android, as well as Cloud-based reporting systems.

Company offers

  • An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes.
  • Focus on your long-term career.
  • Access to best-in-class training and development programs.
  • Work with 5000+ awesome colleagues in an open, fast-paced, and fun working environment.
  • Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support.

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