Social Media Support Team Lead

Get ready to

• Manage a team of 3-5 Social Media Support Specialists working remotely
  
• Monitor and report customers’ feedback to internal teams and the Head of Customer Service, who you will be reporting to
  
• Be proactive - look for solutions to improve both quality and efficiency of Social Media Support;
  
• Report on product updates to your team
  
• Control the quality of team replies and strive for improvements
  
• Represent our brands and work with social media pages like Facebook, Instagram, and others
  
• Solve queries of community members and provide support to your team
  

We expect you to

• Have previous experience in Customer Service and Team Management
  
• Social Media experience is a plus
  
• Be a great communicator with excellent verbal and writing skills
  
• Have common sense & perfect English (this is crucial)
  
• Have perfect time management skills (you will manage your own team and work alongside product teams)
  
• Be open-minded, curious, and creative

Salary

The gross salary range is 1750-2300 EUR/month.

Location

We have plenty of amazing offices you can choose from: our awesome headquarters in Vilnius, super cool offices in Kaunas, Klaipėda and Berlin! Woke up in the morning and decided that you don’t want to go to the office? No problem! You will have an opportunity for a hybrid work model.

Want to work completely remotely? Why not, let’s do it! Let’s make your working experience as comfortable as possible!

Talking about perks:

• We will spoil you! Get ready for numerous perks: a fridge full of food, frequent community events (both online and offline!), an office gym, and much more.
• Not feeling like going to the office all the time? Work in a hybrid model from wherever you want! We’ve got you covered for whenever you feel office-sick – monthly taxi budget will wait.*
• Want to work entirely remotely? Why not — let’s do it. We’ll make your working experience as comfortable as possible with whichever work model you choose.
• We know that you work hard every day – but sometimes, you might need a change of scenery to get those creative juices flowing. That’s why we offer you to bond with your colleagues on teambuilding. If your team ever needs to recharge, choose a destination, and we will cover the rest.
• Take 5 extra DAYS OFF to recharge. Use them whenever you need – no questions asked. A healthy, happy, and well-rested you is the goal.
• Get ready to create impact through progressive and innovative HealthTech products with our quality over quantity mindset. Take it slower to create something better.
• Freely initiate change, suggest new approaches, and skyrocket with exciting challenges in our fast-growing HealthTech environment.
• Get ready to roll in our easy-going, inclusive atmosphere with informal and laid-back communication. We keep it casual — wear what you want.
• If you uncover a hidden super talent while you’re with us – we’re all for it! We’ll do everything we can to support your passion and help turn it into an ultimate career change.
• Want to polish up on your qualifications? Join the Kilo Academy to learn from our top specialists, schedule a 1-on-1 knowledge-sharing session, or simply borrow a book from our extensive library. Knowledge is power, and we’re here to share it.

*Additional conditions apply based on your residence location