Technical Support Analyst (Production Testing) – Vilnius, Lithuania

Would you like to see how application changes get deployed? Do you have the patience to go over the same steps, again and again, to make sure the system is working as designed? What about finding ways to automate those repetitive steps and make application testing more efficient? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Technical Support Analyst (Production Testing).

Western Union powers your pursuit.

In this role, you will be part of the Technology Service Center team, which is responsible for providing support to WU Partners as well as for production testing of WU Point of Sale applications.

Role Responsibilities

• Participating in deployment calls and validating the production environment sanity

• Testing new and existing features in pre-production and production environment

• Preparing testing credentials and validating testing scenarios

• Collaborating with change owners and engineering teams to improve testing efficiency

• Working on automating the testing together with automation teams

• Assisting the rest of the team with troubleshooting and investigation

Role Requirements

• 2 years of experience in technology or operations teams

• Competence in IT and technical troubleshooting

• Strong problem-solving and analytical skills

• Fluent English language skills and strong communication skills

• Experience with testing or automation would be a great advantage.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is 1842 – 2391EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania-specific benefits include:

• Work from abroad possibility

• Extra days off

• Volunteering activities

• Discount and special offers

• Referral program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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