JUNIOR ONLINE SURVEY QUALITY ASSURANCE SPECIALIST

Healthcare is complicated, but it doesn’t have to be.

550+ employees, 10 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare.

This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us!

What we’re about:

Community: we didn’t get 1.3M medical professionals to join Sermo overnight! Each day we work towards a shared goal – to build the world’s largest online community of medical professionals and industry partners by being the best partner possible.
Innovation: our tech-first approach to the conventional worlds of physician engagement and healthcare insights powers our ability to make a positive impact in new and unique ways.
Fun: just because we’re working doesn’t mean we can’t have a good time. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers smile. 

What we’re looking for:

Sermo is in search of a motivated junior Survey QA specialist, responsible for the quality of online surveys. Reviewing clients questionnaires, testing programmed online surveys, checking gathered data quality – here is a short list of QA daily tasks. You will constantly be in touch with both programming and project management teams while working on various quality related tasks of your projects. We provide two-months internal training and experienced teammate helping hand to feel confident in your new job!

Responsibilities

• Ensuring online survey link compliance with client’s Questionnaires;
• Recommending changes to Questionnaires and programmed links;
• Testing programmed surveys functioning with special tools and manually;
• Registering and checking survey link programming errors and changes;
• Checking quality of gathered data with special tools and manually;
• Investigating and solving data quality issues;
• Complying with internal workflow procedures.

Skills and Qualifications

• University degree (bachelor or higher);
• Fluent in English, both written and oral;
• Good planning skills with a solid attention to details;
• Excellent problem solving and analytical skills;
• Effective communication skills;
• Good statistical and numeral ability;
• Multitasking, ability to work well under pressure;
• Willingness to acquire knowledge on new technologies to solve quality problems.

Preferred Qualifications

• Sociology/Statistics degree would be an advantage;
• Comfortable with Microsoft Excel .

Compensation, Benefits & Perks

• Dynamic and challenging international experience;
• Possibility to grow professionally;
• Quarterly compensation award based on the performance level;
• Subsidy for Sport Activities, private Health Insurance; additional paid holidays;
• We provide two-months internal training and experienced teammate helping hand to feel confident in your new job!

About

Sermo is the world leader in turning physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million physicians across 150 countries, the company offers a unique physician-first online community that allows clinicians to communicate about issues that are important to them and their patients. Sermo uses a suite of proprietary, technology-enabled tools, so that they are able to cultivate a deep understanding of healthcare provider observations that can benefit pharmaceutical, healthcare partners and the medical community at large. To learn more, visit sermo.com