Junior Analyst, Digital ChannelsWestern Union Processing Lithuania, UAB
- Apie įmonę
Junior Analyst, Digital Channels - Vilnius, Lithuania
Are you ready to use your analytical skills, eye for detail, and business acumen? How about unleashing your skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Junior Analyst, Digital Channels.
Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better requires process discipline and simplification
We´ll be looking to you to monitor the digital properties continuously to assess the health of the Western Union website and apps, including keeping track of metrics and KPIs that help detect any customer experience concerns and other issues that may impact the business and its revenues.
Your main objectives will be to:
Interface with Customer Service Centers to handle urgent and escalated customer issues
Log incidents in Service Now system as necessary and track incidents to closure
Observe and uphold the SLA in terms of issue resolution time, first response time, and ticket activity management
Assist in the root cause analysis of customer and site issues using available tools and reports
Monitor the digital properties continuously to assess the health of the website and apps, including keeping track of metrics and KPIs that help detect any customer experience concerns and other issues that may impact the business and its revenues
Analyze customer behavior using available data to influence changes on the website or apps
Setup dashboards, reporting, and alerts for all business KPIs
Take a dynamic approach to issues, work diligently to find a solution, and be ready to take initiative
Here are some skills, attributes, and qualifications you will have:
1+ years working in an analytical role
Sound knowledge of technology and ability to learn and use new analytics tools
Strong interpersonal, analytical, problem-solving, influencing, prioritization, decision-making, and conflict-resolution skills
Research-focused mindset with strong attention to detail
Experience with data and analysis is an advantage
Knowledge of analytical tools (SPLUNK, Amplitude, Google Analytics, Quantum, etc.) is an advantage
Fluency in written and spoken English
Familiar with web and app operations
Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
The monthly gross base salary range is 1331 – 2095 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health, accident, and life insurance options, and access to best-in-class development platforms, to name a few! The recruiter will share other benefits specific to your location and role during the interview process.
- Vilnius, Vilniaus rajonas, Lietuva
- Visa darbo diena
Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!
Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of more than 8,000 employees who are committed to helping move money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!
Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!
Įmonės tinklalapis: https://careers.westernunion.com/
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