Specialist, Business Process Management

Specialist, Business Process Management – Vilnius, Lithuania

The Implementation and Integration Analyst is responsible for the overseeing customer services representative process documentation and flow. Article update and maintenance, process standardization, improvement, and feedback loop. This position supports projects assigned by the manager with medium complexity, knowledge, and stakeholders' participation with moderate level of guidance and direction.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You may be responsible for developing, optimizing, and implementing changes for both new and existing processes for Tier1. You will provide guidance to back-office areas in the article and process development. You will have end-to-end ownership of the assigned Jira process board and be responsible for optimization roadmap and backlog.

You will gather new requirements, features, and changes from product/process managers and translating them into user business requirements, procedure guidelines and execution within the required timelines and make data analysis, process mapping, investigation, and testing for care process.

Here are some skills, attributes, and qualifications you will have:

• Bachelor's degree or equivalent required
• 3+ experience in financial services industry is a plus
• Demonstrated ability to drive results (Stakeholder & Change Management)
• 3+ years operations/customer care experience
• Lean, Six Sigma / Agile, or similar background is a plus
• An ability to identify issues, use independent judgment, solve problems, plan, negotiate and persuade
• Customer Service, Leadership, Listening, Collaboration, Critical Thinking, Detail Oriented, Problem Solving

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

As a company on the move, we want our people to grow and develop too. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

Additional Job Description

The monthly gross base salary range is 1617 – 2858 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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