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Client Support Specialist
Hebune OÜ

Client Support SpecialistHebune OÜ

Client Support Specialist

SS&C Advent www.advent.com is an independent business unit of SS&C Technologies www.ssctech.com (NASDAQ: SSNC) and a leading provider of award-winning software and services for the investment management industry worldwide. Our 4000+ clients across 50+ countries include asset managers, wealth managers, banks, family offices, fund managers, fund administrators and prime brokers. Our solutions streamline their processes for portfolio management, trading and order management, compliance, portfolio accounting, performance analytics, reporting and more.

Job Description

SS&C Advent through our partner Hebune Oü are seeking talented and service-minded persons to join our global team as a Client Support Specialist with home office in Estonia, Latvia or Lithuania.

In this role, you will help our clients across Europe, Middle East, Africa and Asia Pacific. Your role will be focused on providing great service to optimize the way that clients use their software solutions. Ideal candidates should have excellent English communication skills and willing to be shaped as a proactive problem solver who provides that highest level of client solutions through a strong-based skills set gained with an extensive working accounting/technical knowledge and customer service.

Job Duties and Responsibilities:
· Provide our customers with high level and fundamental technical support by phone and via email
· Provide functional and technical support for internal teams such as Professional Services staff working on client implementations.
· Identify and interpret client needs and determine appropriate action.
· Interpret and validate technical issues, follow-up and test solutions.
· Create and maintain all communication related to client issues including: defect and change request submission, status memos, logging of support incidents, and procedural or operation documentation.
· Provide extensive, detailed instructional documentation externally and internally.
· Absorb and stay current with changes to both the Investment Management and technical industries.

Skills/Qualifications

· Accounting & Reporting: 1+ years’ experience working with Portfolio Management, Fund Accounting, Prime Broker or other global (bank) back-office/support financial accounting solution is preferred. Knowledge of fundamental financial instruments (equities and fixed incomes) is preferred.
· Application Configuration & Integration: 1+ years’ experience with SQL, Databases, Networking or Automation is preferred.
· Sensitive to numbers and familiar with the use of Excel formula or macro is preferred.
· Excellent written and oral English communication skills with a strong attention to detail are required.
· Aptitude to learn complex technical, financial and theoretical information in a timely manner is required.
· Ready for occasional travel
· You must be in Estonia, Latvia or Lithuania with a local ID-card and have a permit to work.

At SS&C Advent, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C Advent, and thrive!

We are offering permanent employment with competitive compensation package including monthly salary and rewarding annual bonus agreement. This position is a base for successful growth in a global organization that offers a global career.

To apply – please do that via cv.ee system. For more information, please email hebune.ou@gmail.com and we can agree a call.

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