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Customer Service Representative in English
Customer Service Representative in English
Customer Service Representative in English
Transcom Worldwide Vilnius, UAB
Customer Service Representative in English
Customer Service Representative in English

Customer Service Representative in EnglishTranscom Worldwide Vilnius, UAB

About us and the position:

Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!

Join us as a Customer Service Representative!

  • Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Represent international airlines and experience the mood of traveling with us
  • Be the first contact via phone and email after passengers lose their luggage
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

What's in it for YOU!

  • Start working from February 13th and choose the best workload for you - full-time, 0.8, 0.75, 0.6 or 0.5
  • Opportunity to choose work type: remote, office or hybrid
  • 1-week training course that will introduce you to the specifics of the job
  • Flexible schedule, department working hours I - VII, 10:00 to 22:00
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
  • Work-life balance-based culture
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists

What we are looking for:

  • Great English skills (at least B2 level or higher)
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening
  • Ability to quickly absorb information, adapt and respond to change
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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