About Dexcom:

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

We invite you to become a part of a fast growing, purpose driven team in our new established business center in Vilnius!

Role Summary:

The Dexcom Customer Support Specialist is an exciting role for a customer service focused individual who is passionate about delivering a great customer experience. It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers. As a central point of contact, the HCP Customer Support Specialist is responsible for dealing with all general account enquires and ensuring patients who receive Dexcom products through their healthcare provider have all the information and support they need throughout their journey with Dexcom.

Essential Duties and Responsibilities:

• Answer all calls from patients who receive funding for their Dexcom products.
• Deal with all general email enquiries relating to these patients.
• Drive consistency and accuracy in how enquiries are handled.
• Maintaining accurate and up to date records ensuring all enquires are documented in (customer management system).
• Carry out data cleaning as requested.
• Support in the production of account usage reports.
• Achieve service KPIs and deliver against customer satisfaction targets.
• Support the HCP account specialist team as required.
• Maintain agreed service level agreements (SLAs).
• Maintain a high degree of accuracy when entering data (customer management systems).
• Keep up to date with our product and its development.
• Maintain a good understanding of the clinical data and published studies.
• Additional duties as identified by the HCP team Supervisor.

Required Qualifications/Experience:

• Fluent to a high level of English language in both written and oral communication.
• A background in customer service.
• A knowledge of using call centre software.
• The ability to handle a high-volume workload.
• A passion for delivering excellent service.
• Ability to communicate and collaborate with different stakeholders.
• Experience of working with CRM platforms and Microsoft applications.
• An open mindset and a willingness to learn.
• A keen eye for detail.
• Strong organizational skills.
• Plenty of initiative and be a self-starter.
• Good communication skills, both verbal and written.
• An empathic approach to customers and colleagues.
• A knowledge of the UK healthcare system would be an advantage.
• Working hours – UK time zone.

We offer:

• An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes.
• Focus on your long-term career.
• Access to best in class training and development programmes.
• Work with 7,000+ awesome colleagues in an open, fast-paced and fun working environment.
• Attractive benefits including Performance-Based bonus, Health Insurance, Private Pension, 5 days additional vacation, Life, Critical Illness and Accident Insurance, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support.
• Base monthly salary gross starting from 1,830 EUR. The final offer will depend on your qualifications, competencies and professional experience.

Sounds like you? Apply!