1822
Supervisor Customer Service
DexCom Lithuania, UAB
Supervisor Customer Service
DexCom Lithuania, UAB
Supervisor Customer Service
DexCom Lithuania, UAB

Supervisor Customer Service

DexCom Lithuania, UAB

Supervisor Customer Service

About Dexcom
Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Summary:
As a Supervisor, Inside Operations you will lead, develop, and mentor CGM commercial support team for an assigned region/area that ensures key performance metric goals are achieved. This includes direct supervision of customer support representatives to ensure your team delivers expected quality and timely customer service. 

About the Role:
  • Hiring and onboarding new team members.
  • Training staff members on operational processes and tools, as well as planning for mid term/long term teams training needs.
  • Create effective work instructions and ensure compliance to it.
  • Setting teams and individual performance objectives.
  • Addressing attendance and performance gaps, following through on the progress made.
  • Providing service monitoring (e.g. calls, e-mails, other) and coaching that focus on customer support effectiveness, Dexcom products and high standards of customer experience.
  • Providing direct support to customers as needed and handling customer escalations.
  • Managing daily/weekly/monthly work schedules of direct reports.
  • Ensuring that Quality of delivered work is at or above set expectations
  • Working closely with other operational functions (TS, CA, Finance), regional business teams and marketing to support regional sales success.
  • Championing continuous improvement culture in the team to drive increased process efficiency, improved communication, and customer satisfaction.
  • Assumes and performs other duties as assigned.

About You:
  • Fluent in English and French language.
  • Excellent communication skills, both written and interpersonal, including attentive listening and the ability to communicate in a friendly, competent, accurate and effective manner in person, by phone, email and through other business correspondence
  • Possess prior formal or informal leadership/supervisory experience, including team management and development.
  • Have ability to analyze data, generate reports, graphs, business correspondence and present it to stakeholders.
  • Demonstrate a highly positive attitude, willingness to learn and lead by example, ability to drive high employee engagement.

We Offer:
  • Opportunity to work in global, innovative, fast-growing company.
  • We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
  • 5 additional vacation days.
  • Health, Life and Accident insurance.
  • Health and Wellness programs.
  • Private Pension plan.
  • Access to the best-in-class training and development programmes.
  • Team buildings and events.
  • Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from €2,953.75 to €3,475.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.
Брутто-зарплата в месяцБрутто/мес.  € 2953 - 3475

Дополнительная информация: Final offer will depend on your qualifications, competencies, and professional experience.

Место работы

    Vilnius, Vilniaus apskritis, Литва
  • Возможность удалённой работы

Тип работы

  • Полный рабочий день

Языки

  •  Немецкий
  •  Английский
Контактное лицо
Gintarė Narmontaitė-Kahraman
Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.



Вебсайт компанииhttps://www.dexcom.com/about-dexcom

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