Product Support Representative (Slovenian Speaker)

DexCom Lithuania, UAB

Подробности
Основная информация
Компания

Product Support Representative (Slovenian Speaker)

Summary:

As a Product Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products.

About the Role:

Interacting with Dexcom patients in both languages (English and Slovenian) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
Being able to keep up with fast paced (quickly changing) environment.
Participating in additional projects and tasks that will aid professional growth.#

About You:

Fluent in both English and Slovenian.
1+ years of relevant customer/technical support experience.
Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries.
Strong verbal and written communication skills in both languages and excellent phone manners.
Problem-solving skills by working independently and in collaboration with other teams.
Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems.
Computer Literacy (e.g. MS Office, MS Windows).
Accountability and ability to work within a multinational team.

We Offer:

Opportunity to work in global, innovative, fast-growing company.
We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.
5 additional vacation days.
Health, Life and Accident insurance.
Health and Wellness programs.
Private Pension plan.
Access to the best-in-class training and development programmes.
Team buildings and events.
Competitive salary and additional bonuses.

Sounds like you? Apply!

Monthly base salary for this position is from 1643-1933 EUR gross. The final offer will depend on your qualifications, competencies, and professional experience.

Брутто-зарплата в месяцБрутто/мес. € 1643 - 1933

Дополнительная информация: Final offer will depend on your qualifications, competencies, and professional experience.

Место работы

Литва

Возможность удалённой работы

Тип работы

Полный рабочий день

Языки

Английский
Словенский

Контактное лицо
Gintarė Narmontaitė-Kahraman

Dexcom empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.

Вебсайт компании: http://dexcom.com