Chief Service Development Partner for HR Services

Danske Bank Lithuania

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We are looking for an experienced and self-driven Service Development Partner to become part of the Functions Services team.

We are a committed group of 5 professionals, striving to modernize the experiences for our employees and vendors.

In this role, you will act as a partner on change and development topics to a Service area Lead yet be versatile and able to interact on behalf of the larger Services organisation.

*Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Maintain an overview of E2E processes, customer/employee services, and customer/employee deliveries through the given Customer/Employee journey
Facilitate and enable Services strategy development, ensuring governance framework and implementation in a Service Unit
Engage with Tribes/CoEs/SEBC and Service Area Leads in creating a shared and agreed development roadmap, in alignment with the overall strategy (provide input to the ABR/QBR process aligned with the service lead and follow up on progress)
Accelerate and run implementation of the change agenda, initiatives and frameworks and ensure benefit realization (linking to the achievement of cost targets for which Service Leads remains accountable)
Lead projects/initiatives in Service Area and across Services using DB PM standards
Support strategy development, governance and implementation in a Service Unit and within particular Service area
Lead and drive the change agenda for the area as well as contribute to the change initiatives of the whole T&S Unit
Connect a Service area with broader organization on change agenda, as well as enable structured cooperation between Service area lead, Tribes, and Business and manage organizational implementation
Drive and enable continuous improvement in a Service Unit

About you:

3-5 years of experience working with change management
Solid understanding in Services domain (preferably in services and operations management)
Knowledge and previous experience in project, program, and process management
Proven stakeholder management skills and the ability to navigate within a wider organization
Proactive mindset with a can-do attitude
Self-organized with the ability to operate without formal authority and deal with uncertainty
Solid communication and presentation skills
Upper-intermediate English skills

We offer

Monthly salary range from 3680 EUR to 5520 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation
Canteen services and free fruits
Health insurance from the first day of employment
Third pillar pension fund

Брутто-зарплата в месяцБрутто/мес. € 3680 - 5520

Место работы

Литва

Тип работы

Полный рабочий день

Языки

Английский
Литовский

Контактное лицо
Chief Service Development Partner for HR Services

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group.

Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.

We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.

We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.

Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.

Вебсайт компании: https://job.danskebank.lt/