Quality and Control Specialist

BIGBANK AS filialas

Подробности
Основная информация
Компания

What you will be doing

You will work closely with other departments (like sales, marketing, and product teams) to ensure that the Customer Experience goals are being met across all customer interactions.
You will administrate customers complaints and assist front-line employees in resolving them.
You will regularly conduct internal controls and based on findings will make recommendations to responsible stakeholders for adjusting customer service processes.
You will be the contact person regarding fraud monitoring rules for CRM employees.

What we expect from you

You have at least 2 years of experience in customer service (preferably in finance sector).
Customer feedback and/or fraud prevention related experience would be an advantage
You have knowledge of service quality management and focus on customer satisfaction and excellent customer experience.
You have good analytical, data collection and fact based decision making skills.
You have excellent Lithuanian and good level English skills (both verbal and written).
You have ability to manage multiple projects simultaneously.
You have ability to organize work independently and focus on priorities.

What we are offering

Fixed remuneration of 2500-3000 EUR (brutto), based on your competencies, skills and experience.
Professional and personal development opportunities in a fast-growing international company.
Health and well-being oriented benefits.
Hybrid work opportunity.
Really high team spirit in 2023 employees rated it 4.4 out of 5!
Working in an international team with great people to collaborate with check out #lifeatbigbank and #bigbankwow at Instagram.
Additional benefits according to Bigbank Remuneration system's principals.

Брутто-зарплата в месяцБрутто/мес. € 2500 - 3000

Место работы

Литва

Тип работы

Полный рабочий день

Языки

Английский
Литовский

Контактное лицо
Elena Dilijonaite

Daugiau kaip 30 metų veikiantis bankas Bigbank yra Estijos kapitalo valdomas komercinis bankas, veikiantis 9 šalyse, turintis 151 tūkst. aktyvių klientų ir daugiau nei 500 darbuotojų. Bankas Lietuvoje teikia būsto, verslo, vartojimo paskolų, indėlių ir kitas paslaugas fiziniams bei juridiniams asmenims.

Вебсайт компании: http://www.bigbank.lt