Operations Analyst - Client Success Management

Nasdaq Vilnius Services, UAB

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Nasdaq Private Fund Solution is looking for an engaging Operations Analyst to join our growing Private Funds and Client Success Management team. This role will be primarily responsible for the setup and support of liquidity events for funds within the private equity ecosystem, along with the day-to-day management of client relationships.

Nasdaq Fund Secondaries is the world-class provider of secondary liquidity solutions for private securities. The fund liquidity group provides innovative end-to-end solutions to enable seamless transactions for private funds and other private assets. Nasdaq operates in a fast-paced fin-tech environment that is consistently evolving, and the team is setup to deliver on this growth. For over 40 years, Nasdaq has supported companies through every stage of the business lifecycle; leveraging its technology infrastructure, regulatory oversight, and operational expertise.

What will you be doing?

Provide operational support for fund secondary transactions, including event setup, transaction support and wire settlement; identify areas of improvement within process in an organized and productive manner
Responsible for providing outstanding client service for Nasdaq Private Fund Solutions clients; taking primary responsibility for driving client satisfaction with service delivery
Ensure smooth delivery during liquidity events by maintaining an open line of communication with clients, service providers and other stakeholders
Collaborate with internal stakeholders including Technology, Legal, Sales, Product, etc.
Coordinate with the product team and organizational entities to identify and supervise issues, risks, impacts and dependencies
Coordinate production support activities and participate in troubleshooting implementation issues
Nurture client insights to help improve the product offering; proactively communicate reoccurring customer service issues
Track and resolve inquiries in a timely manner, including follow-up to ensure final resolution is as expected

Who are we looking for?

At least 1 year of experience in a client facing position, or equivalent
Excellent written and verbal communication skills in English
Experience working with MS Office, particularly Excel
Ability to clearly communicate with clients and be proactive in identifying and responding to their needs
Organizational and coordinating skills
Ability to adapt quickly and work in a fast-paced environment
Able to analyze processes and workflows to pinpoint inefficiencies and collaborate with team members on updating and improving them
Experience within the fields of finance, financial technology or private equity
Flexibility to travel

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.

This is a full-time permanent position on-site in Vilnius and will also require occasional travel for meetings and training. We advocate flexible ways of working and have a hybrid remote/in-office setting with a minimum 2 days per week in the office.

As this role is expected to closely collaborate with colleagues in the US, the working days will be starting at around 10 AM Lithuanian time to accommodate such partnership.

What do we offer?

Annual Monetary Bonus and opportunity to become a Nasdaq shareholder
Flex day program (6 paid leave days a year)
Additional paid leave days after 2 years of working at Nasdaq
Internal Mentorship programs - learn from an employee you look up to
Wide selection of online learning resources: Udemy, O'Reilly, etc.
Flexible Health Insurance program from the first day
III pillar pension plan with additional contribution from Nasdaq

Monthly salary: from 2200 EUR to 2500 EUR gross. The final salary will depend on candidate knowledge and experience, other bonuses apply.

What happens now?

As the selection and interview process is ongoing, please submit your application in English as soon as possible.

A valid working permit for the EU is mandatory.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Брутто-зарплата в месяцБрутто/мес. € 2200 - 2500

Место работы

Литва

Тип работы

Полный рабочий день

Языки

Английский

Контактное лицо
Gintarė Butvilauskaitė

Over the past decade, Nasdaq has transformed its business from a U.S. based equities exchange to a diversified global FinTech company.

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.

In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.

Sixteen years later on the other side of the Atlantic, OMX became the worlds first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.

That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, were the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.

All this can be traced to Nasdaqs focus on synchronizing and optimizing market movement an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that were the single largest liquidity pool for U.S. equities (in volume traded). Were also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 home to many of the worlds most heralded securities.

Вебсайт компании: http://business.nasdaq.com

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